Name: Karu
Rating: 4.8 (150 reviews)
Author: Karu

Question 1

What is Karu?

Accepted Answer

Karu is a kitchen operations platform that centralizes recipes, prep lists, staff management, internal team messaging, and a culinary AI assistant.

Question 2

How does Karu work?

Accepted Answer

Karu brings core kitchen workflows together in one place. Manage recipes, build prep lists, coordinate staff, message your team, and use the Oracle—all from a single dashboard.

Question 3

Who can use Karu?

Accepted Answer

Karu is designed for restaurants, cafes, food trucks, catering businesses, and any food service establishment looking to improve their operations and customer experience.

Question 4

Is Karu free?

Accepted Answer

Karu offers a free tier with basic features. For advanced functionality and larger businesses, we offer premium plans with additional features and support.

Question 5

What features are included?

Accepted Answer

Karu includes Oracle AI assistant for culinary queries and document analysis, internal messaging system for team communication, comprehensive recipe book management, prep lists organized by stations, staff roster with AI-powered scheduling, and Assistant Manager for prep lists, purchase lists, and weekly operations planning.

Question 6

Can I customize recipes?

Accepted Answer

Yes! Karu allows you to create, modify, and customize recipes according to your needs. You can adjust ingredients, portions, cooking instructions, and nutritional information.

Question 7

Does Karu work offline?

Accepted Answer

Karu offers limited offline support for basic viewing and drafting. Full synchronization and advanced features require an internet connection.

Question 8

How secure is Karu?

Accepted Answer

Karu uses enterprise-grade security with end-to-end encryption, secure data storage, regular security audits, and compliance with industry standards to protect your business data.

Question 9

How much does Karu cost?

Accepted Answer

Karu offers a Pro Monthly plan at €29/month and a Pro Annual plan at €278/year (20% discount). Both plans include monthly AI credits and access to all features.

Question 10

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated accordingly.

Question 11

Is there a free trial?

Accepted Answer

We do not offer a free trial. We provide a freemium plan with 20 AI credits per month and limited recipe storage. Use Karu for free within these limits and upgrade to increase credits and storage.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards via Stripe. Enterprise customers can also arrange for invoice-based billing.

Question 13

What is the free plan recipe limit?

Accepted Answer

On the free plan, you can create up to 40 recipes. Bulk imports and auto-save operations will be blocked if the total would exceed this limit. Upgrade to Pro to remove the limit.

Question 14

How do I get support?

Accepted Answer

You can reach our support team exclusively through our contact form. All communication and support requests are handled through this channel only.

Question 15

What is your response time?

Accepted Answer

We aim to respond to all inquiries within 24 hours. Premium customers receive priority support with faster response times during business hours.

Question 16

Can I request new features?

Accepted Answer

Absolutely! We welcome feature requests from our users. You can submit suggestions through our feedback system, and we regularly review and implement popular requests.

Question 17

How do I report errors?

Accepted Answer

You can report errors exclusively through our contact form. All error reports and technical issues must be submitted through this channel. Please include as much detail as possible about the issue, including steps to reproduce it.

Frequently Asked Questions

General

Features

Pricing

Support

Contact Support

Frequently Asked Questions

General

01What is Karu?

02How does Karu work?

03Who can use Karu?

04Is Karu free?

Features

05What features are included?

06Can I customize recipes?

07Does Karu work offline?

08How secure is Karu?

Pricing

09How much does Karu cost?

10Can I upgrade or downgrade my plan?

11Is there a free trial?

12What payment methods do you accept?

13What is the free plan recipe limit?

Support

14How do I get support?

15What is your response time?

16Can I request new features?

17How do I report errors?

Contact Support